DANIEL J. PENDOLINO
EDUCATION, Completed
Rutgers University, New Brunswick, NJ Bachelor of Science, Computer Science, May 2009 Overall GPA 3.0/4.0
TECHNICAL PROFICIENCIES
Programming Languages: C and Java; Python and Bash scripting
Networking: Configuring routers, switches, and hubs; Linux server setup/maintenance; DNS server setup and configuration
Information Security Tools: John The Ripper, Netcat, Scapy, Metasploit, Nmap
Software: Linux, Unix, Microsoft Windows XP, Adobe Creative Suite, Mac OS X, Microsoft Office 2000/2003/2007, Vim
RELEVANT EXPERIENCE
Application Technical Support October 2011 - Present RightAnswers, Inc. Responsibilities:
Take calls, emails, log tickets, provide support for Knowledge Management Web Application
Creation of knowledge articles based on experiences with clients
Assisted in rollout of RemedyForce ticketing system
Customizations of HTML, JavaScript, CSS
Debugging of JSPs, XML, JavaScript, ASP(.NET)
Performance analysis using tools like Fiddler2 and Firebug
Product testing that lead to filed bugs
Technical Staff November 2010 - May 2011 National Board of Information Security Examiners, Idaho Falls, ID Responsibilities:
Involved in development and maintenance of NBISE website
Developed a registration portal system using MySQL and the Kohana framework for PHP
Systems administration, including implementation of information security measures
Coordinated on-site setup of computers and VPN to facilitate remote information security examinations
Created and maintained machine images for use in examinations
Computer Security Internship June 2010 - October 2011 Intern for Ed Skoudis of Counterhack Challenges, LLC. Responsibilities:
Managing equipment shipments
Creation and testing of Linux and Windows Virtual Machines
Testing educational exercises and assisting in their production
Contact: ed@inguardians.com
College IT Assistant September 2009 - May 2010 The Graduate Center, The City University of New York, New York, NY Responsibilities:
Maintain printers and equipment
Technical support duties including taking calls, ticket logging and tracking, and basic account, networking, hardware, and software troubleshooting
Computer Lab Residential Networking Certified Consultant September 2006 - August 2009 Rutgers University Piscatway, New Jersey Responsibilities:
Software, hardware, and application troubleshooting
Provide assistance in the form of Network Printing, DHCP, and DNS troubleshooting
Enhance customer service skills, multitasking, and delegation
Deliver 100% performance rating
Provided on-site troubleshooting and participation in S.W.A.T., a yearly event which helps students get immediate access to technical support during move in.